AbsoluteBlack Car Service, LLCTerms and Conditions

ABSOLUTEBLACK CAR SERVICE, LLC Policies, Terms, and Conditions: General Terms & Conditions that Apply to All Reservations & Quotes:

 

• Wheelchair accessible vehicles are available upon request 

• Passengers with Disabilities (ADA): You may be picked up curbside near Garage A.

​

•Rates begin at $85 for airport and point-to-point transfers. Reservations for private daily service require a two-hour minimum at $100 per hour.

We have the right to refuse service to anyone

•Vehicle may have mileage restrictions

•Point-to-point services may be available on weekend evenings at our discretion

•We are not responsible for service delayed due to conditions beyond our control; including, but not limited to: traffic congestion, road conditions, vehicular malfunctions, and weather

•On group transportation/high volume trips, any excessive changes, based on our discretion, may result in additional admin fees of the total contract amount.

•If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund

•We are not responsible for any valuables left in any of our vehicles

•All items brought inside the vehicle are done at the discretion of their rightful owners

•We strictly enforce governmental regulations regarding the use of drugs and alcohol

•Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21

•Use of illegal drugs will also result in immediate termination of services with no refund

•There is absolutely no smoking of any kind in any of our vehicles

•We are not responsible for any injuries incurred as a result of physical altercations between passengers

•We are not responsible for any injuries due to intoxication

•Chauffeurs cannot exceed the maximum capacity of passengers in vehicles, this violates state law and is strictly against our insurance guidelines

.•During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times

•For the safety and security of our passengers and staff, vehicles may be equipped with audio and video recording devices. These recordings may be used for quality control, protection, and safety purposes. By using our services, you acknowledge and consent to the use of such devices during your ride.

 

Hourly/As Directed Reservations

•You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate

•Cancellations within one week (3 days) of your scheduled event will forfeit 100% of the balance

•A reduction of hours is considered a cancellation and treated the same.

•Trips are billed for time reserved (no discounts for early drop times).

•We have a 10- minute grace period after your scheduled drop off time. After 10th minute, if you are still in use of the vehicle, you will be charged by the half hour. There is only one grace period per reservation.

•For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.

 

Airport/Point-to-Point Trips

:•You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate

•Departures/Point-to-Point to. We have a 10-minute grace period after your scheduled pick-up time. After the 10th minute of the chauffeur waiting, there will be a per minute waiting fee.

Airport Arrivals

•We have a 30 - minute grace period after your flight lands. •After 30 minutes, there will be a per minute waiting fee. Find airport meeting directions below:

 

DFW Airport Meeting Procedures:

Your chauffeur will contact you upon landing. Make sure your phone is on and airplane mode turned off. • After retrieving luggage, exit through the nearest door to the

blue-labeled “Limousine” area (near blue cones). • Look for the license plates number. In some terminals, the pick-up may be on the first row of the parking garage (same level as baggage claim).

• If “Meet and Greet” is selected, the chauffeur will meet you at baggage claim with a sign (or outside customs for international flights).

• Please call 214-830-2325 if you cannot locate your chauffeur.

 

Love Field Airport (DAL) Meeting Procedures

We only monitor inbound flights. it is your responsibility to inform us of a delay for outbound flights.

If passenger requests stops off route, customer is subject to additional charges. If you cannot locate your chauffeur, please call us at 214-830-2325.

 

Passengers with Disabilities (ADA): You may be picked up curbside near Garage A.

​

•After exiting the secured area on the 2nd floor, go down the escalators.

•If you have checked luggage, turn right to retrieve it at baggage claim, then return to the escalators

 

.•Head toward the ticketing area (this is the longest part of your walk)

.•Pass the Valet area on your left and exit the terminal

.•Once outside, turn left and follow the sidewalk.

• Cross the street into Garage C (Level 1).

•Your vehicle will be on the right-hand side. Vehicle entrance to Garage C for parking: https://bit.ly/garagec

If you have selected a "Meet/Greet" option, the chauffeur will meet you at the bottom of the large escalators with a sign just after exiting the secure area.

Everyone will walk together to Garage C where the vehicle will be parked.. Passengers with Disabilities (ADA): You may be picked up curbside near Garage A.

This is marked by purple colored signage. You will take elevator in the lobby down to lower level (one level beneath baggage claim), go through a tunnel, and cross the street.

 

You can easily find the location with google maps. You can also open a map on this page to find your walking route: 

The meeting location is on the lower level ground transportation area. If you have any complaints or comments regarding this new limo pick up area, please contact

Arnold Watkins with DAL Transportation Regulation at 469-540-9726 or arnold.watkins@dallas.gov.

If you have selected a "Meet/Greet" option, the chauffeur will meet you at the bottom of the large escalators with a sign just after exiting the secure area.

Everyone will walk together to Garage C where the vehicle will be parked.

​​​

Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop oIf there is more than one stop,

the trip will convert to an hourly reservation with a minimum 3- hour commitment

•Trips that have a pick up time between 12 am and 6 am will incur a red eye fee.•For your convenience, we add a customary 20% service fee including gratuity to all reservations.

This can be changed upon request

.•We cannot make any timing changes for private or semi- private flights within 2 hours of the scheduled pick-up time.

 

Car/Child Seats

We offer safe transportation with quality rated seats, ranging in sizes for infants to youth between 22 and 100 pounds.

.•Car seats are available for an additional fee of $20 each.

.•AbsoluteBlack Car Service assumes no responsibility for any injury or damage to the user.

.•The device must be installed by the user only.

.•Chauffeurs are neither authorized or certified to install this device

 

We appreciate your cooperation in following this policy to assure cleanliness and functionality of our vehicles and, a pleasant experience for all passengers.

 

Invoices:

•Any invoices not paid within 30 days will incur a 10% late fee.

 

Cleaning/Damage Fees

•$250 (minimum) for rips or tears to upholstery/leather or other interior materials

•$250 (minimum) for damaged electronic devices in any vehicle

•$225 cleaning due to sickness

•$25 per broken/missing glassware

•$20 missing AUX cable

•$55 cleaning due to excessive food mess at our discretion

•$150 cleaning fee for any kind of smoking

 

Luxury Sedan

​.•Luxury sedan fits three passengers comfortably with luggage. A professional chauffeur, and on-time service, and bottled water.

This is a safe and comfortable trip at a competitive rate

..•On-Time Service Reliable tracking of all flights ensures you experience no wait times.

.•Smoke-Free Vehicles Maintained in immaculate condition for your comfort.

.•Professional Chauffeurs, English-speaking driver in professional attire providing exceptional service.

.•Smooth Transactions

.•Enjoy simple, paperless booking with instant email confirmations and receipts.

.

Safety and Compliance

.•We prioritize your safety with comprehensive insurance and all required operating permits.

•COVID 19 Safe Transportation following sanitization protocols to ensure your journey is safe and compliant with health guidelines.

​

To file a complaint, dial 3-1-1 when dialing from inside the city limits, and (214) 670-5111 when calling from outside the city limits.